Careers
Customer Success Manager
Become a Customer Success Manager and build lasting client relationships, drive satisfaction, and ensure success through proactive support and collaboration.
As a Customer Success Manager at Frontline Management, you will be essential in fostering strong relationships with our clients and ensuring their ongoing satisfaction. From onboarding to continuous support, you will drive client engagement and retention, ensuring a seamless experience and delivering exceptional value across all interactions.
- Build and maintain client relationships: Develop strong, long-term partnerships with clients to ensure satisfaction and retention.
- Oversee client onboarding: Guide new clients through the onboarding process, ensuring a smooth and positive start.
- Monitor client health: Regularly assess client needs, feedback, and engagement to identify opportunities for improvement.
- Provide proactive support: Address client concerns and challenges promptly, offering solutions and resources to enhance their experience.
- Conduct regular check-ins: Schedule routine meetings with clients to review progress, gather feedback, and discuss potential growth opportunities.
- Collaborate with internal teams: Work closely with marketing, operations, and sales teams to align efforts and meet client goals.
- Develop success plans: Create customized success plans tailored to each client’s objectives and key performance indicators (KPIs).
- Track and report on metrics: Measure client satisfaction, retention rates, and other key metrics, providing insights to drive continuous improvement.
- Experience in customer success, account management, or a related field, preferably within the senior living or healthcare industry.
- Strong communication and interpersonal skills to effectively engage with clients and internal teams.
- Proven ability to manage multiple client relationships and projects simultaneously while maintaining a high level of organization.
- Analytical mindset with experience in tracking and interpreting key performance metrics to drive client satisfaction and retention.
- Problem-solving skills with a proactive approach to identifying client needs and delivering solutions.
- Proficiency in using CRM software and other customer management tools to track client interactions and maintain records.
- Competitive Salary: Attractive compensation package with opportunities for performance-based increases.
- Comprehensive Health Benefits: Medical, dental, and vision insurance to support overall well-being.
- Retirement Savings Plan: 401(k) plan with company match to help employees plan for their future.
- Professional Development: Access to training programs, workshops, and certifications to enhance skills and advance careers.
- Flexible Work Schedule: Options for remote work or flexible hours to support work-life balance.
- Generous Paid Time Off: Vacation, sick leave, and holidays to ensure ample time for rest and personal needs.
Lori Walker